Frequently asked questions

No. Scanning the table QR with the phone camera is enough; the menu opens in the browser. No sign-up needed.

Usually the same day if your menu is ready. We enter the menu and tables; QR cards, the kitchen display and the till tablet are connected on site, and your team is shown how it works on a live order.

One tablet or your existing computer each for the kitchen and till; waiters can use their own phones. A thermal receipt printer is optional.

Not right away. If you like, both systems can run side by side during the switch; menu and table data are carried over at setup.

Ordering needs Wi-Fi at the venue or the guest's mobile data. During a short outage, the order waits on the device and is sent once the connection returns, without a duplicate; screens refresh when they reconnect.

No. Menu entry, table QR printing, screen setup and staff training are included in every plan.

No, prices exclude VAT; 20% Turkish VAT is added on invoicing. Example: 9,900 ₺ + VAT is an invoice total of 11,880 ₺.

No, we take no share of revenue; the subscription is fixed. For online payment at the table, only the payment institution's (iyzico) transaction fee applies.

Monthly billing has no commitment. Yearly billing gives 2 months free and a price fixed for 12 months.

Yes. The new plan starts on the day it's paid for; remaining time on the previous plan doesn't carry over. We plan the switch to line up with the end of your period.

QR Menu only if you don't take orders; Starter for table ordering, kitchen and till; Professional for loyalty, campaigns and reservations. For several branches or marketplace and accounting integrations, ask for an Enterprise quote.

Not on its own. Under the Price Tag Regulation amendment published in the Turkish Official Gazette on 11 October 2025, diners, restaurants, cafés and patisseries must have a price list at the entrance and on the tables. The table list may also be shown by QR code, but a price list must still be given to any guest who asks. QRordine keeps the QR price identical to the till price; it doesn't remove the physical list requirement. Official text (Turkish)

Your fiscal cash register (ÖKC) stays and receipts are issued on it as usual. At every close the till screen shows the receipt amount to issue. A bill paid online from the table closes on its own without waiting for the cashier; its receipt stays on the till's "receipts to issue" list until it is issued and marked, and the end-of-day close reminds you too. If your e-document provider is Nilvera, it can optionally be connected, and online payments then get an e-Archive invoice in the buyer's name automatically. The e-Adisyon timeline and cash register link are settled with your accountant during setup.

Straight to your own iyzico account. QRordine never holds the money and takes no share of revenue; only iyzico's transaction fee applies. Refunds and tip refunds are done from the dashboard.

Prices and discounts are recalculated on the server for every order; the amount on the phone is never trusted. Card data is taken on the payment institution's (iyzico) form and never reaches the QRordine server. Order and payment records are not deleted.

In Professional and up, the menu is available in Turkish, English, Arabic and Russian with right-to-left support; AI translation takes it up to 33 languages.

In the Enterprise plan, Trendyol Yemek, Getir, Yemeksepeti and Migros Yemek orders go onto the kitchen display and into reports. Each marketplace is connected with your own store account at setup.